VMware Update Manager: Unsupported Configuration

Published by Christian Mohn · Read in about 2 min (344 words)

During an upgrade from vSphere 5.1 to 5.5, I ran into a rather strange issue when trying to utilize VMware Update Manager to perform the ESXi upgrade.

During scanning, VUM reported the ESXi host as “Incompatible”, without offering any other explanation. I spent ages looking through VUM logs, trying to find the culprit, suspecting it was an incompatible VIB. Without finding anything that gave me any indication on what the problem might be, I moved on to looking at the ESXi image I had imported into VUM.

As this was on a Dell PowerEdge R710, I was utilizing the Dell Customized Image of VMware ESXi 5.5 Update 2, which got an updated A02 version last night (27th of August) - I downloaded my image, VMware-VMvisor-Installer-5.5.0.update02-2068190.x86_64-Dell_Customized-A00.iso on the 27th, but before the VMware-VMvisor-Installer-5.5.0.update02-2068190.x86_64-Dell_Customized-A02.iso image was available. Thinking this would resolve the issue, I imported the new image into VUM, and created a new Upgrade Baseline. Sadly, I was still greeted by the non-gracious “Incompatible” warning after performing a new scan.

After some more digging, I found the following entry in the Events pane, for the given host, in vCenter:

Error in ESX configuration file (esx.conf).
28.08.2015 11:51:25
Scan entity

Naturally I go digging into the  /etc/vmware/esx.conf file, and found the following entries:

/nas/[oldserver]/readOnly = "false"
/nas/[oldserver]/enabled = "true"
/nas/[oldserver]/host = "[oldserver.fqdn]"
/nas/[oldserver]/share = "/VeeamBackup_[oldserver]/"

These references to [oldserver] pointed to an old Veeam Backup & Replication server that was decommissioned ages ago. Veeam B&R adds these to a host if vPowerNFS has been used to mount a backup share, and the entries had not been removed when removing the old Veeam B&R server. DNS resolution for the old server failed, as it has been completely removed from the infrastructure, thus causing the VUM update to fail.

Manually removing these lines from /etc/vmware/esx.conf fixed the problem, and VUM was able to scan and remediate without issues.

Update: #

After writing this, I saw Jim Jones had the same experience, for more details read his post: Unsupported Configuration when using VUM for a Major Upgrade

Post last updated on January 2, 2024: Add author


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